Help and support

For questions about Ninni, account access, or a problem with sounds, stories, or recordings, contact us by email.

Email support

Describe what happened, the device and iOS version, and the Ninni screen you were using.

Account and privacy

Use the same address for account access, correction, or deletion requests.

Local recordings

Parent recordings stay on the device. Include details before removing app data so we can help avoid accidental loss.

Frequently asked questions

Is Ninni free?
Yes. The current product has no subscription, credits, payments, or advertising.
Does Ninni generate stories or voices?
No. Ninni uses a fixed curated story library and provided sounds. It does not generate stories, create synthetic narration, clone voices, or offer voice selection.
Where are parent recordings stored?
A recording made while reading a story is stored locally on that device. It is not uploaded to Supabase.
Why might Ninni need an internet connection?
Account access, synced favorites or history, and some curated story media or artwork may be delivered through Supabase. Locally available sounds and recordings do not need to be generated online.
How do I request account deletion?
Use the available account controls in Ninni or email hello@ninniai.com. We may ask you to verify that you own the account.
Does Ninni create child profiles or send gifts?
No. Child profiles and gifting are not part of the current product.